We are keeping a close eye on the updates regarding coronavirus and would like to explain what we are doing to help reduce the spread. We can all do our small part to reduce the risk of spread and to also reduce the transmission to the at-risk groups of people.
In order to help us look after our staff and continue to provide a service and be available when your pets need us, we must ask all clients to please exercise caution when visiting our Practice.
If you have recently travelled from any of the high risk areas or are experiencing any symptoms we would politely ask that you do not attend the practice and instead call and speak to one of our staff who will triage the call and speak to one of our veterinary surgeons, who will advise further.
For clients in the practice we have hand washing facilities and hand sanitizers available. We would ask all visitors to either wash their hands or use the alcohol hand sanitizer available at reception on entry to the practice. We have rearranged the waiting area to improve social distancing and removed all magazines etc.
We will be cancelling the open surgery slot between 2pm and 3.30pm and ask that everyone books their appointments. We are extending our appointment times to give us time to clean between clients. It sounds odd but if you do not really need to come in to see us then please don’t.
We will see emergency cases and urgent cases but would advise routine procedures may be delayed in order to minimise the number of people visiting the surgery.
We would request a minimal number of people per patient when bringing your pet in for a consultation, one person per pet unless it is a euthanasia. The practice is increasing the frequency of cleaning of all touch surfaces through the day as well as tables and floor cleaning, please be aware of wet floors as this can be a slipping hazard. We have hand cleaning facilities and hand sanitizers for the staff in each consult room and behind the scenes.
If you require any medication to be posted to you, this can be arranged by the reception team. We are also offering home delivery of medications free of charge to older clients or people in at risk groups or self-isolating. Please talk to reception about this which we can arrange.
We will continue to provide care to our clients and patients and we have NO plans to close but if there are any disruptions due to staff illness, we will make everyone aware via email, Facebook and our website of our plans to continue this cover. You will not be left without Veterinary cover. Out of hours or in the event of a shutdown, if needed please call our normal number.
There have currently been no confirmed cases of human to animal transmission however we will monitor this closely and provide information as and when it transpires. The WHO have recently announced that Coronavirus does not transmit to domestic pets. In spite of this we still would advise good hygiene around pets and advise hand washing after petting, feeding or cleaning up after them and avoid allowing them to lick your face.
Thank you in advance for your cooperation. If you need any further advice, please call us to speak to one of our team. Stay safe.
The Drake Vets Team