Out Of Hours Emergencies.
We offer a genuine out of hours emergency service for our own clients. This is via our normal number 01822854255. The call will be answered by an call handling service who will take all of your details and contact the duty Vet. The duty vet will then call you back at the earliest opportunity and discuss the needs of your pet and if appropriate organise to see you at the practice.
All of our out of hours cases need to be seen at the Yelverton surgery, no consultations are performed in Tavistock. On a case by case basis we can do house visits (locally) but this is not always appropriate for the type of emergency and will be discussed at the time. Distance, time and the individual case may mean a visit is not always possible. Please see our terms and conditions.
We have nurses on site overnight and weekends to look after the inpatients.
The out of hours service is purely for our own clients although we are also happy to see holidaymaker’s pets.
We are one of the last practices to offer on site out of hours care and we are getting a large number of clients phoning from local practices wanting to be seen.
Clients of other practices will be directed back to their parent practice as they have their own out of hours arrangements in place, we would see an emergency if needed but retain the right to charge a higher out of hours fee for non clients (except holidaymakers). The emergency service is expensive to maintain and is partly funded by our day to day client fees and we are not a general out of hours provider for other practices.
If you have a pet emergency or an unwell pet out of hours and need assistance or advice then please call our normal practice number 01822 854255.